Into a timeshare presentation, not help you.Īir-conditioned van and be transported in comfort IMPORTANT: Don't talk to anyone elseĪt the airport - they will only try to hook you Show you to your vehicle and assist you with yourīags. Waiting for you with a sign with your name or theĬompany logo on it. Green button and exit customs, you'll see our driver To clear immigration, pick up your bags at baggageĬlaim, and exit customs. My only suggestions for improvements would be queen instead of double beds(we stayed in the premier wing) and possibly beach waiter service,but this would be nit-picking as we loved every moment of our stay and will certainly return next year(we travel a fair amount and this is the only resort we have ever chosen to return to).Transportation service includes an English speakingĭriver and meet-and-greet service. The water was a little rough in areas,but there were several lifeguard protected areas where you could wade,swim and feel safe. The beach was large with endless white sand. Sure the buffet does not have the lobster or tenderloin that I have eaten at some other resorts,but there is a great variety of good food and not a night went by when I could not find something that I thoroughly enjoyed.One night after too much sun I was feeling a little nauseated by supper time and my wonderful waiter spoke with his supervisor who immediately brought me the yogurt that I was craving,but that was not served at supper.Everyone at this resort went out of their way to make sure we had a great time.Special thanks to Roberto,Jesus and Hector who mixed us wonderful drinks and without who our holiday would not have been the same. Love the 3 headed showers.I cannot stress enough how pristine this resort is!Staff clean and smile while they do it! Just returned from this resort and again was totally impressed!From check in to checkout we were surrounded by hardworking and friendly staff who could not do enough to make our stay wonderful.As return guests we had requested a specific room-not an issue-provided!We had arrived later in the evening but were offered seats at one of the restaurants that should have been booked earlier in the day-nice touch!were greeted warmly by many of the staff we had met during our previous visit. we did not even use the table.They were just trying to scam us !!! Be Very Aware He informs my husband that he owes $150 for breaking a table. We get into our Airport shuttle and about to leave when the Bell boy comes out and says the Mgr wants to talk to us. We are givin a slip and told everything is good. we had a few hrs to kill and had to re check out before leaving. I was very concerned that the Security and Life Guards spoke 0 English. They leave the seaweed to rot and dryout on the shore instead of raking it up. The sand on the beach is plentifull and nice HOWEVER there is a Seaweed problem and they do not do much to clean it up so you can not walk along the shore or go into the water. Our waitress was Gisell and she worked very hard each and every day, she always had a smile and made a point to acknowlge you where ever you were on the propery. The pool area was fun and entertaining however it ended at 5 pm and there was NOTHING to do after this, there is no shows at night and nothing else to do. I had a Sandwich which came with 6 fries and the Salad had 3 pieces of lettuce. There is 24hr room service and this needs improvement. During the day you can get Pizza, Hamburgers and hotdogs near the pool area and these were ok. no vegetables, there was one option for meat, how ever they did have a Great desert selection. I have never seen so little food offered at a Buffet, the salad bar had lettuce. The tub was plugged, there was NO hot water, the water stopped completly one day. The hotel is very dated ,but the rooms are big and clean.
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